Terms & Policies

DİVAN TURİZM İŞLETMELERİ ANONİM ŞİRKETİ
PRIVACY NOTICE ON CUSTOMER PERSONAL DATA PROTECTION AND PROCESSING

Pursuant to the Law on the Protection of Personal Data Numbered 6698 (“the Law”), your personal data shall be processed by Divan Turizm İşletmeleri Anonim Şirketi (“Divan” or “Company”) as data controller within the scope specified below.
You may reach detailed information regarding the processing of your personal data from Divan Turizm İşletmeleri Anonim Şirketi Personal Data Protection and Processing Policy available on www.divan.com.tr/protection-of-personal-data
The Purposes of the Processing of your Personal Data
Your personal data that is collected; will be processed within the scope of taking necessary  actions and executing related work processes to have you utilize product and services provided by Divan within the purposes (“Purposes”) below in accordance with the personal data processing conditions indicated in Articles 5 and 6 of the Law:

  • Offering of the Divan product and services (“Product and Service”) indicated below;
  • Offering of Divan restaurant, bakery and catering product and services,
  • Offering of hotel management services run by Divan and offering of reservation, entry, accommodation services as well as SPA&Fitness services if requested,
  • If you benefit from our residence services, offering of our residence service,
  • Offering of party, occasion and organization services,
  • Executing fee offer processes for Product and Service delivery and collecting payments,
  • Conducting the necessary work by the business units and the relevant business processes in order to allow benefiting from the Product and Service offered by the Company,
  • Ensuring the legal, technical, and commercial-occupational security of the Company and the those in a business relationship with the Company,
  • Fulfilling the requests of official institutions and providing information to the authorized institutions due to the applicable legislation,
  • Ensuring compliance with the retention obligations stipulated under the applicable legislation,
  • Responding to data subjects’ applications in accordance with the applicable legislation and executing the necessary procedures,
  • Storing personal data during general statute of limitations in order to provide evidence in possible future disputes,
  • Ensuring the security of Company premises and/or facilities,Tracking and governance of customer requests and complaints,
  • Management of customer satisfaction processes,
  • Monitoring and managing legal affairs,
  • Managing audit / ethical activities,
  • Managing the necessary operational activities to ensure that the Company’s activities are conducted in accordance with the Company procedures and/or relevant applicable legislation.
 
For Which Purposes Your Personal Data May be Processed in Case You Provide Your Explicit Consent?
Your personal data that is collected; will be processed for planning and performance of marketing processes of products and services, providing our products and services to you customized to your liking, usage habits and needs; if you have provided your approval, for commercial electronic communications such as advertisements, promotions to be sent to your contact information that you have provided and to be shared with third parties we receive services from limited to the purpose of providing the communication within the scope of your explicit consent.
 
Your online behavioral actions and your interest to our products and services are tracked via cookies used in Divan’s web sites and mobile apps, upon your explicit consent. If you both give your explicit consent and consent to use of such cookies, your online behavioral actions and your personal data will be processed for customized marketing of the products and services. Your online behavioral activities on websites and mobile applications and your interest to our products and services are shared with our business partners and suppliers in order to track them. You may find our privacy notice on cookies from “Cookies Privacy Notice” tab available on https://www.divan.com.tr/kisisel-verilerin-korunmasi.
 
The Recipients and the Purposes of the Transfer of Your Processed Personal Data
Your personal data that is collected; within the scope of the performance of the abovementioned Purposes, may be transferred to our business partners, vendors, statutory authorities and legally authorized private persons within the frame of the personal data processing conditions and purposes indicated in Article 8 and Article 9 of the Law. You may reach an up-to-date list of our business partners on www.divan.com.tr/about-us/divan-brands
 
In case you provide your explicit consent,
 
  • Your personal data is shared with business partners and suppliers with the purpose of planning and execution of marketing procedures, managing profiling and analysis activities, recommending, and promoting our products and services by customizing them to your likes and usage habits.
  • Contact information you have provided is shared with our suppliers with the purpose of sending commercial electronic messages such as advertising, promotion etc.
  • Your identity, contact and customer transaction information is shared with our suppliers SAP AG., Hotelrunner Inc, Review Rank S.A., Amazon Web Services EMEA, and Oracle Systems Corporation residing abroad with the purposes of hosting data, conducting marketing activities and customer satisfaction processes.
 
Method and Legal Reason of Collection of Personal Data
Your personal data, within the scope of you benefiting from our Company’s products and services, is collected in the physical environment via bakeries, hotels, residences, occasion and party venues run by Divan and in the electronic environment via web site and social media channels through whichever channel you interact with us in line with the following legal reasons.
 
Based on the legal reason of necessity to process personal data of the parties to a contract, provided that it is directly in connection with the conclusion of a contract or performance of a contractual obligation;
  • Offering Product and Service,
  • Executing fee offer processes for Product and Service delivery and collecting payments.
 
Based on the legal reason that it is is mandatory for the data controller to fulfill its legal obligation;
  • Fulfilling the requests of official institutions and providing information to the authorized institutions due to the applicable legislation,
  • Ensuring compliance with the retention obligations stipulated under the applicable legislation,
  • Responding to data subjects’ applications in accordance with the applicable legislation and executing the necessary procedures,
  • Storing personal data during general statute of limitations in order to provide evidence in possible future disputes.
 
Based on the legal reason that data processing is mandatory for the legitimate interests of the data controller, provided that fundamental rights and freedoms of the data subject are not overridden;   
  • Conducting the necessary work by the business units and the relevant business processes in order to allow benefiting from the Product and Service offered by the Company,
  • Ensuring the legal, technical, and commercial-occupational security of the Company and the those in a business relationship with the Company,
  • Ensuring the security of Company premises and/or facilities,
  • Tracking and governance of customer requests and complaints,
  • Management of customer satisfaction processes,
  • Monitoring and managing legal affairs,
  • Managing audit / ethical activities,
Managing the necessary operational activities to ensure that the Company’s activities are conducted in accordance with the Company procedures and/or relevant applicable legislation.
In case you provide your explicit consent;
 
  • Your personal is processed and shared with business partners and suppliers with the purpose of planning and execution of marketing procedures, managing profiling and analysis activities, recommending, and promoting our products and services by customizing them to your likes and usage habits.
  • Contact information you have provided is processed and shared with our suppliers with the purpose of sending commercial electronic messages such as advertising, promotion etc  
 
Rights of the Data Subject Indicated Under Article 11 of the Law
We inform you that as the data subject you have the following rights pursuant to Article 11 of the Law:
  • To learn whether your personal data is processed,
  • If your personal data has been processed, to request related information,
  • To learn the purposes of the personal data processing activities concerning your personal data and whether they have been used accordingly,
  • To learn which third parties domestic or abroad your personal data has been transferred to,
  • To demand correction in case your personal data has been processed deficiently or in a wrong way and to demand operations in this regard be reported to third parties your personal data has been transferred to,
  • To demand the erasure or annihilation of personal data in case the reasons necessitating the processing have disappeared even though it was processed in accordance with the Law and other relevant provisions and to demand the operations in this regard be reported to third parties your personal data has been transferred to,
  • To object in case outcomes to the detriment of yourself occur from the analysis of the personal data solely via automated systems,
  • To demand indemnification in case you suffer damages occurring from the unlawful processing of your personal data.

 
You can convey your applications, concerning your rights listed above, to our Company via the Data Subject Application Form available on www.divan.com.tr/protection-of-personal-data or by other methods stipulated under the applicable legislation. Depending on the nature of your requests, your applications will be concluded at the soonest time possible and at the latest within 30 days free of charge; however if the operation necessitates additional costs, a fee may be demanded according to the tariff determined by the Board of Personal Data Protection.

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